At Stepsoul, your satisfaction with our innovative 3D shoes is our top priority. If you're not fully satisfied with your purchase, our Returns & Refunds Policy is here to make the process as smooth as possible. Please review the following details for information on how to proceed with returns and refunds:

How to Initiate a Return

Eligibility:

• Shoes must be unworn, in their original condition, and include all tags and packaging.
• Returns are accepted within 30 days of the purchase date.

Process:

• Email us at [email protected] with your order number and the reason for the return.
• We will send you detailed instructions on how to return the item, including the return shipping address.

Refund Process

Return Shipping:

• Customers are generally responsible for return shipping costs unless the product is defective or there was an error with your order.
• If applicable, we will provide you with a return shipping label and instructions.

Return Confirmation:

• Once we receive and inspect your return (usually within 72 hours), we will send you a confirmation email.
• Refunds are processed within 7 days of receiving and verifying the return.
• Please allow an additional 3-5 business days for the refund to appear in your bank or credit card account.

Coverage Scenarios

Customer Dissatisfaction:

• The cost of return shipping is the customer’s responsibility.
• Refunds will cover the cost of the item, minus the original shipping charge.

Defective Product:

• Email us photos of the defect at [email protected].
• We will provide a return label, inspect the item, and issue a full refund upon verification.

Damaged Package:

• Document the damage with photos and contact us immediately.
• We will work with the carrier to resolve the issue and offer a replacement or refund as needed.

Incorrect Product:

• Email us at [email protected] with details of the issue.
• We will provide a return label, and upon receiving the incorrect item, we will either send the correct product or issue a refund.

Non-Arrival of Product:

• If your order has not arrived by the expected delivery date, contact us.
• We will investigate the issue and issue a refund if necessary.

Cancellation Policy

• To cancel your order after confirmation, please contact us immediately at [email protected].
• Cancellations made before shipment will incur no charges.

Refund Timeframe:

• Refunds are processed within 7 days of receiving and inspecting the returned item.
• The refund should appear in your account within 3-5 business days after processing.

For any questions or concerns regarding returns and refunds, please reach out to us at [email protected].

Thank you for choosing Stepsoul. We are committed to providing you with exceptional service and ensuring your complete satisfaction with our 3D shoes!